Shipping policy
# Shipping & Delivery Policy
Welcome to **TinyGlobe** (*the world brought to your doorstep*).
We specialize in curating hard-to-find international innovations, smart gadgets, and precision lifestyle goods, bringing them directly to your home across India. Because our catalog is sourced and routed through international fulfillment networks, please review our shipping guidelines and delivery timelines below.
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### 1. Delivery Coverage Across India
* We provide insured, trackable doorstep delivery across all serviceable pin codes in India.
* Domestic last-mile delivery is handled by India’s leading tier-1 courier partners, including **Delhivery, Blue Dart, Xpressbees, and DTDC**.
* Delivery to remote, rural, or North-Eastern regions may require an additional 2–4 business days depending on local postal connectivity.
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### 2. All-Inclusive Pricing (Zero Surprise Customs or Import Duties)
* **No Hidden Fees:** Every price listed on **www.tinyglobe.in** is **100% all-inclusive**.
* International freight, Indian customs clearance, domestic entry taxes, and GST are pre-cleared by TinyGlobe.
* **You will never be asked to pay extra customs duties, handling fees, or courier charges at the time of delivery.** The amount paid at checkout is final.
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### 3. Order Processing & Verification
* **Prepaid Order Confirmation:** Because consignments are custom-routed from overseas consolidation hubs, orders are processed upon successful online payment confirmation (UPI, Debit/Credit Card, Net Banking).
* **Processing Time:** Orders are verified, quality-checked, and queued for international cargo dispatch within **24 to 48 hours** of placement (excluding Sundays and national holidays).
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### 4. Shipping Timelines
Our logistics pipeline operates via direct international air freight and pre-cleared customs clearance:
| Consignment Type | Estimated Delivery Timeline |
| :--- | :--- |
| **Direct Global Air Import** | **10 to 14 Business Days** |
| **Domestic Priority Stock** *(Select Items)* | **7 to 10 Business Days** |
*Note: Business days exclude weekends and public holidays. During peak festive seasons, severe weather anomalies, or periodic statutory customs security inspections, shipments may experience minor delays. We proactively track every package to ensure timely movement.*
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### 5. Milestone Tracking & Notifications
We keep you informed at every stage of the shipment's journey:
1. **Order Dispatched:** You receive an automated confirmation email with your global consignment reference.
2. **Customs Cleared & Domestic Handover:** As soon as your parcel clears Indian customs inspection and is handed to our domestic delivery partner, you will receive an automated **SMS and WhatsApp alert** containing a live tracking link.
3. You can also monitor your package anytime by visiting our **Track Order** page on `tinyglobe.in`.
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### 6. Doorstep Delivery Guidelines
* **Accurate Information:** Customers are responsible for providing complete shipping details, including flat/house number, street name, landmark, and an active 10-digit mobile number.
* **Recipient Availability:** Our courier partners make up to **3 delivery attempts**. Please ensure someone is available at the provided address to receive and sign for the parcel.
* **Undelivered / Address Failure:** If a package cannot be delivered due to an incorrect/incomplete address or repeated customer unavailability, the consignment will be returned to our domestic sorting facility, and re-dispatch fees may apply.
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### 7. Damaged Shipments or Missing Items (48-Hour Window)
Every package dispatched by TinyGlobe is transit-insured. To ensure swift resolution in the rare event of transit damage:
* **Inspect Upon Delivery:** Please examine the exterior packaging before accepting the parcel.
* **Mandatory Unboxing Video:** Customers must record a continuous, unedited video while opening the outer courier flyer and product packaging.
* **48-Hour Notification:** Any transit damage, missing components, or defective units must be reported to **support@tinyglobe.in** within **48 hours of delivery** with the unboxing video and parcel label photos.
* Claims verified within this period will receive an **immediate free replacement** in accordance with our [Return & Refund Policy](/policies/refund-policy).
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### Contact Customer Care
If you have questions regarding your order status or shipping queries:
* **Brand Name:** TinyGlobe
* **Official Website:** [www.tinyglobe.in](https://www.tinyglobe.in)
* **Email Support:** support@tinyglobe.in
* **Operational Hours:** Monday to Saturday | 10:00 AM – 6:00 PM IST